On April 1st, an update will be released for the J-ReX. This update introduces multiple LED status colors and improved alerts, making it easier for workshop users to instantly understand the current status.
From this release onwards, the J-ReX will visually communicate the ticket status using multiple LED colors. Existing indicators remain unchanged, while new colors provide clearer information about the current process and any required actions.
LED status colors
🟢 Flashing green: powered on (existing)
🔵 Solid blue: updating (existing)
🟣 Solid purple: ticket in progress (new)
🔴 Solid red: ticket cancelled (new)
🟢 Solid green: ticket completed (new)
🟠 Flashing orange: action required (new)
The “action required” status is triggered when input from the workshop is needed.
Improved action required status alerts by sound
When the LED flashes orange, it means your attention is required. The remote diagnostics operator needs your input before the session can continue.
When the remote diagnostics operator needs your attention, the J-ReX will play an alert sound. This sound will repeat every 30 seconds until the required action is taken.
You can stop the sound by:
🟠 Pressing the back button on the J-ReX, or
🟠 Respond in the chat and the session continues.
The benefits
This update makes it much easier for workshop professionals to:
✓ Immediately recognize the status of their session
✓ Continue working without constantly checking their screen
✓ React faster when their input is required
Important update live on april 1st
This update will go live automatically on April 1st, 2026.
Watch the animation to see how the new LED colors provide clear, instant feedback on session status for workshop users.
